Case Manager I
5 days ago
At Heartland Family Service, we are seeking a skilled and compassionate Case Manager I - Overnight to join our team. As a key member of our overnight staff, you will provide facility oversight and assist in duties to ensure the day-to-day operations of our program.
Responsibilities:- Develop supportive relationships with clients and respond to their needs during your shift
- Document client activity per established record-keeping procedures
- Monitor client self-administration of medication and follow procedures for recording
- Execute full medication counts on a nightly basis
- Answer crisis care referral calls, assess individuals, and provide appropriate and accurate application verdicts while maintaining strict confidentiality
- Complete enrollment and intake on eligible clients
- Conduct nightly housing lead searches
- Psycho-educate clients on life, social, and coping skills
- Provide problem-solving and crisis intervention services to empower clients to develop self-sufficiency
- Utilize trauma-informed care, person-centered, and culturally competent principles in providing services to clients
- Demonstrate knowledge of current community and HFS programs and resources to meet client needs
- Complete monthly client record reviews
- Conduct client room searches per program protocol
- Help ensure room readiness for new clients
- Orient clients to Bridges protocols and address client non-compliance as necessary to create a safe and secure environment for all residents and staff
- Attend All Staff meetings as scheduled
- Responsible for maintenance and upkeep of the facility
- Able to work both independently and as a part of a team
- Always display a courteous and caring attitude to clients, volunteers, and visitors
- Abide by all specific program and Agency procedures, policies, and requirements
- Cooperate and collaborate with program area staff, volunteers, and other Agency staff
- Develop personal and program-related skills through participation in internal and external training opportunities
- Create, maintain, and share a dynamic self-care plan
- High School diploma or associate degree
- Two years of experience in human services
- Valid driver's license and acceptable driving record
Heartland Family Service is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package. If you are passionate about creating healthy families and communities, we encourage you to apply for this exciting opportunity.
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