Lead Case Manager

4 weeks ago


Council Bluffs, Iowa, United States Heartland Family Service Full time
Job Summary

Heartland Family Service is seeking a highly skilled and compassionate Lead Case Manager to join our team. As a key member of our crisis stabilization team, you will provide intensive supervision, de-escalation, and case management services to individuals in crisis. This is a dynamic and fast-paced role that requires strong problem-solving skills, excellent communication, and a commitment to delivering high-quality care.

Key Responsibilities
  • Provide crisis stabilization services to individuals in need, including assessment, intervention, and stabilization planning.
  • Collaborate with multidisciplinary teams to develop and implement individualized service plans.
  • Conduct daily crisis stabilization individual sessions and/or groups, providing support and guidance to clients.
  • Assist program supervisors with training and development of Bridges staff.
  • Monitor client self-administration of medication and follow procedures for recording.
  • Accurately record client referrals and service outcomes on designated databases.
  • Submit prior authorization forms to client managed care organizations to secure funding for CSRS services.
Requirements
  • Bachelor's Degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field).
  • Three years of experience in behavioral or mental health.
  • Experience working with adults with serious mental illness or substance use preferred.
  • Valid driver's license and acceptable driving record.
What We Offer
  • Competitive hourly rate between $21.79 and $25.98 per hour (wage is determined upon total years of relevant experience).
  • 40 hours per week.
  • Opportunities for professional growth and development.

Heartland Family Service is an equal opportunity employer and welcomes applications from diverse candidates. If you are passionate about delivering high-quality care and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.


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