Service Restoration Specialist

3 days ago


Wichita, Kansas, United States ServiceMaster DSI Full time
Senior Service Restoration Specialist

We're seeking an experienced Senior Service Restoration Specialist to join our operations team. In this role, you will be responsible for overseeing the restoration process, from initial assessment to completion. Your goal will be to deliver exceptional customer service while ensuring high-quality workmanship and meeting customer expectations.

About Us:
ServiceMaster DSI is a leading provider of disaster restoration services in Wichita, KS, and surrounding areas. Our team is dedicated to providing exceptional customer care and investing in education, cutting-edge tools, and expert training for our employees.

The Role:
As a Senior Service Restoration Specialist, you will be responsible for managing the restoration process, including assessing damage, developing repair plans, and supervising technicians. Your goal will be to ensure customer satisfaction, resolve complaints, and maintain strong relationships with internal departments, clients, and business partners.

Key Responsibilities:
* Manage the restoration process from initial assessment to completion
* Develop and implement repair plans
* Supervise technicians and ensure high-quality workmanship
* Ensure customer satisfaction and resolve complaints
* Maintain strong relationships with internal departments, clients, and business partners

Requirements:
* Previous experience in water mitigation, mold remediation, and fire restoration
* Current IICRC Certification
* Strong communication skills
* Previous experience in branch production, sales, and management
* Valid Driver's License
* Ability to lift/move 50+ lbs.
* Ability to pass a background check and drug screen

What We Offer:
* Competitive Salary: $55K - $65K annually based on experience and expertise
* Health and Wellness Benefits: Medical, Dental, Vision, Life insurance, and 401K
* Paid Vacation Time
* Dynamic Work Environment: We work openly and cross-functionally, building relationships, learning together, and winning as a team.
* Growth Opportunities: We believe in rewarding hard work and results, with abundant opportunities for learning and advancement.

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