Customer Experience Director

6 days ago


Tracy, California, United States RH-USA Inc Full time
About the Role

RH-USA Inc is seeking a highly skilled Customer Experience Leader to join our team. As a key member of our organization, you will be responsible for setting the pace and delivering first-class service to our customers.

Key Responsibilities
  • Live Our Vision, Values and Beliefs every day, representing the RH brand through polished communication, personal appearance, and professionalism.
  • Drive Customer Delight and Revenue through elevated product knowledge and unparalleled service, leading the team in learning the RH design point of view and product assortment.
  • Develop a Thorough Understanding of luxury needs and expectations to lead your team to deliver the highest level of service to our clients.
  • Foster a Culture of Ownership, Accountability, and Servant Leadership, educating, inspiring, and leading associates to reach their highest potential, both in terms of service metrics and career goals.
  • Establish Close Relationships with cross-functional partners to continually drive solutions that result in heightened customer experiences.
  • Recognize, Respond, and Lead appropriate resolution of complex priorities and performance trends, including the development of operational improvements.
Requirements
  • 4+ years experience in a customer-facing role, with 1+ years leadership experience preferred.
  • Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software.
  • Commitment to Quality, detail-focused at all levels to ensure first-class service.
  • Ability to multitask, be flexible, prioritize, and overcome obstacles with creative problem solving and cross-functional partnerships.
  • Perceptive and capable of relating to individuals at all levels.
  • Experience learning from opportunities, seeking constructive feedback from colleagues and leadership to improve results.
  • Superior interpersonal and leadership skills with a passion for service.
  • Strategic, highly organized, and results-oriented.
  • Excellent verbal and written communication skills.
  • High energy, ability to energize others.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.


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