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Event Operations Assistant Manager
2 months ago
JOB SUMMARY
The Event Operations Assistant Manager plays a crucial role in ensuring seamless service delivery during events. This position involves effective communication with culinary and service teams to fulfill event requirements. Responsibilities include calculating charges for group events and preparing invoices for client settlement. The manager ensures that all event spaces, including banquet rooms and dining areas, are adequately prepared and aesthetically pleasing. Regular inspections of table settings and cleanliness of dining ware are essential to uphold service standards. Engaging with guests to confirm their satisfaction is a key aspect of this role.
CANDIDATE PROFILE
Education and Experience
• A high school diploma or GED, or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; with a minimum of two years of experience in food and beverage, guest services, or a similar area.
OR
• If lacking formal education, at least three years of experience in two or more hospitality areas, including food and beverage, guest services, or related fields.
Preferred Qualifications
• Experience in shift management, scheduling, performance management, and problem-solving within a hospitality context.
CORE WORK ACTIVITIES
Management of Event Operations
• Ensure that meeting and event spaces are arranged according to event specifications and client needs.
• Lead shifts and actively engage in the execution of events.
• Adhere to and promote all operational standards and procedures.
• Assist in maintaining inventory of event supplies and amenities.
• Participate in relevant meetings to align on event requirements and expectations.
• Communicate essential information to the Banquet and Event Services teams.
• Conduct pre-event inspections to ensure readiness of event spaces.
• Delegate tasks to ensure timely setup and adherence to service standards.
• Monitor employee awareness of event satisfaction metrics.
• Manage departmental inventory and equipment maintenance.
• Schedule staff in alignment with service demands and profitability goals.
Leading Teams
• Ensure compliance with safety regulations and promote a culture of teamwork and continuous improvement.
• Communicate departmental goals clearly during team meetings.
Providing Exceptional Customer Service
• Foster a culture of outstanding customer service among staff.
• Address guest inquiries and complaints effectively, seeking managerial support when necessary.
Assisting in Human Resource Activities
• Identify and support the development needs of team members.
• Participate in performance evaluations and assist in the hiring process as needed.
The hourly pay range for this position is $26.44 to $28.85. Marriott offers a comprehensive benefits package, including health care, retirement plans, and various employee assistance programs. Marriott International is an equal opportunity employer committed to diversity and inclusion in the workplace.
