Patient Service Representative

3 days ago


Tacoma, Washington, United States Olympic Sports & Spine Full time
Job Summary

Olympic Sports & Spine is seeking a highly skilled and detail-oriented Patient Service Representative - Float to join our team. As a Patient Service Representative - Float, you will be responsible for providing exceptional customer service to our patients and ensuring a seamless experience from initial contact to treatment.

Key Responsibilities:
  • Process all activity related to patient services, including patient phone calls, scheduling, insurance verification, follow-up, and communication with referral sources.
  • Manage all aspects of high-volume patient scheduling, including receiving incoming patient phone calls, collecting necessary information from patients, and verifying insurance and obtaining necessary authorizations.
  • Collect any money owed from patients, balance all money nightly, and print reports.
  • Maintain statistical log sheets daily to include all follow-ups and pull charts for the next day's appointments.
  • Communicate closely with billing and treating staff to resolve any patient issues.
  • Perform related duties as required, including opening and sorting mail daily and participating in educational activities and attending monthly staff meetings.
Requirements:
  • Minimum High School graduation or equivalent.
  • Three years of experience in an appropriately related position.
What We Offer:
  • Competitive salaries.
  • Excellent benefits.
About Us:

Olympic Sports & Spine is an equal-opportunity employer and values diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.



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