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IT Service Delivery Manager
2 months ago
**About the Role**
The company Velocity Solutions is seeking an experienced IT Service Manager to join our team. As an IT Service Manager, you will play a critical role in ensuring the delivery of high-quality IT services to our customers.
**Key Responsibilities**
- Contribute to the establishment of service management structures and processes to ensure efficient service delivery.
- Ensure compliance with agreed service levels and manage service providers, including handling escalations and service requests.
- Develop and maintain service level agreements (SLAs) and service catalogs to ensure transparency and accountability.
- Participate in the development and revision of service components for internal IT services, including service desk, incident management, problem management, and change management.
- Conduct regular service review meetings to increase customer satisfaction and work closely with business and IT service owners to identify areas for improvement.
**Requirements**
- Proven experience with IT service management processes and tools, including ITIL.
- Strong understanding of service management principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
**What We Offer**
As an IT Service Manager at Velocity Solutions, you will have the opportunity to work with a talented team of professionals and contribute to the delivery of high-quality IT services to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
