Disaster Response Specialist

4 days ago


Hickory, North Carolina, United States Emergency Restoration Xperts Full time

Job Summary:

We are seeking a highly skilled and dedicated Disaster Response Specialist to join our team at Emergency Restoration Xperts. As a key member of our emergency response team, you will be responsible for assessing, rebuilding, and restoring homes and businesses after man-made and natural disasters.

Key Responsibilities:

  • Interact with customers in disaster response activities, providing exceptional customer service and ensuring their needs are met.
  • Repair and restore structures, including removal and replacement of damaged drywall, plumbing, and related materials.
  • Work closely with your direct supervisor to ensure the team is unified and efficient, executing and implementing appropriate mitigation procedures as necessary.
  • Follow up with customers to ensure excellent service and satisfaction.

Requirements:

  • Attention to detail in organization, cleanliness, and care for facility, assets, and equipment.
  • Valid unrestricted driver's license.
  • Basic tech skills to use a smartphone/tablet and relevant software.
  • Availability to work overtime in response to emergency situations, including after hours, weekends, or holidays.
  • Experience in demolition, the restoration industry, and basic carpentry skills preferred but not required.

Benefits:

  • Monday - Friday 8AM-5PM consistent schedule.
  • A few month events where food is provided.
  • Call-out bonus for after-hours work.
  • Dental, Disability, Life, Medical, and Vision Insurance.
  • 401K Company Match.
  • PTO - Paid Time Off.
  • Phone allowance.

Physical Environment:

  • Physical ability to lift 50 lbs. and comfortable standing on your feet for prolonged periods of time.
  • Ability to work within non-climate-controlled environments.

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