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Support Specialist

2 months ago

Hickory, North Carolina, United States EMERGEORTHO, P.A. Full time

Job Summary:

As a Call Center Specialist at EMERGEORTHO, P.A., you will be responsible for utilizing practice management software to perform specific duties. This role requires strong communication skills and the ability to direct incoming calls to the appropriate staff or department based on pertinent information received from the caller.

Key Responsibilities:

  • Utilize practice management software to perform specific duties
  • Direct incoming calls to the appropriate staff or department
  • Provide exceptional customer service to callers
  • Return phone calls in a timely manner

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of practice management software