Fitness Center Representative

3 days ago


Stockton, California, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering an exceptional member experience by providing top-notch customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Preferred experience in customer service.
  • Basic Computer Proficiency: Basic computer skills are required.
  • Passion for Fitness: A passion for fitness and health is essential.
  • Positive Attitude: An upbeat and positive attitude is a must.
  • Punctuality and Reliability: Punctuality and reliability are essential.
  • Exceptional Customer Service Skills: Exceptional customer service skills are required, including the ability to interact in a positive and professional way with members and co-workers.
  • High School Diploma/GED Equivalent: A high school diploma or GED equivalent is required.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.

Compensation: $15.50 per hour

About Planet Fitness: Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.



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