Shipper Support Representative

1 week ago

Stockton, California, United States GLS US GROUP Full time
About GLS US Group

GLS US Group is a leading provider of time-critical package shipping solutions, operating in over 40 countries across Europe and expanding its services in the United States. With annual revenue exceeding $4 billion, we are committed to delivering exceptional customer experiences and building a new kind of logistics company that makes customers' lives easier.

Job Summary

The Shipper Support Representative will play a vital role in assisting shippers through various communication channels, including chat, email, and phone. This role involves helping customers with operational or procedural inquiries related to our applications, products, or services, ensuring that proposed solutions effectively address customer concerns through verbal or email confirmation.

Key Responsibilities
  • Assist shippers through all GLS communication channels, including chat, email, and phone.
  • Cultivate and maintain a positive work environment across all teams.
  • Consistently promote a 'customer-first' approach.
  • Support customers with service inquiries, tracking deliveries and pick-ups, scheduling pick-ups, and resolving complaints.
  • Provide professional assistance to ensure customer satisfaction.
  • Handle customer interactions with diplomacy and tact.
  • Offer pricing and services that best match the customer's shipping requirements.
  • Adhere to the established standards for delivering high-level customer service.
  • Recommend and submit requests for account changes in accordance with standard operating procedures.
Requirements
  • A high school diploma or GED, along with one to three months of related experience and/or training, or an equivalent combination of education and experience.
  • Exceptional verbal and written communication skills in a professional setting.
  • Strong telephone etiquette and interpersonal skills.
  • Highly energetic and motivated self-starter.
  • Effective decision-making, problem-solving, and creative thinking abilities.
  • Proficient in Microsoft Office applications (Excel, Outlook, Word).
  • Demonstrated organizational skills with the ability to take initiative and follow up independently.
  • Reliable and consistent attendance.
  • Detail-oriented with a focus on accuracy.
  • Proven experience in customer service within a call center environment.
  • Familiarity with Salesforce and TalkDesk software applications.

  • Product Support Sales Representative

    4 weeks ago

    Stockton, California, United States Holt of California Full time

    Job SummaryHolt of California is seeking a highly skilled Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for representing parts and service sales in a defined territory.Key ResponsibilitiesMaintain and develop new and existing customer relationships.Work with customers to identify repair options...

  • Product Support Sales Representative

    3 days ago

    Stockton, California, United States Holt of California Full time

    About the RoleHolt of California is seeking a highly skilled and motivated Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for representing parts and service sales in a defined territory.Key ResponsibilitiesMaintain and develop new and existing customer relationships.Work with customers to...

  • Product Support Sales Representative

    2 weeks ago

    Stockton, California, United States Holt of California Full time

    Job SummaryHolt of California is seeking a highly motivated and experienced Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for representing parts and service sales in a defined territory, working with customers to identify repair options and solutions, and managing jobs and projects.Key...

  • Customer Service Representative

    2 weeks ago

    Stockton, California, United States Marathon Staffing Full time

    Customer Support RepresentativeMarathon Staffing is seeking a skilled Customer Support Representative to provide exceptional customer experiences in Stockton, CA.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and chat.Identify and assess customers' needs to achieve satisfaction.Provide accurate, valid, and complete information...

  • Customer Support Specialist

    3 weeks ago

    Stockton, California, United States Farm Credit Foundations Full time

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team at American AgCredit. As a key member of our customer service operations, you will be responsible for providing exceptional support to our customers through various channels, including phone, in-person, and written correspondence.Key ResponsibilitiesProvide...

  • Service Representative

    4 weeks ago

    Stockton, California, United States Phoenix Technologies Full time

    About Phoenix TechnologiesPhoenix Technologies is a leading provider of innovative solutions for the hospitality industry. Our mission is to deliver exceptional experiences to our guests and customers.Job SummaryWe are seeking a highly motivated and customer-focused Service Representative to join our team at Phoenix Technologies. As a Service Representative,...

  • Sales Representative

    3 days ago

    Stockton, California, United States UniFirst Full time

    Unlock Your Sales Potential with UniFirstAre you ready to take your sales career to the next level? UniFirst is seeking a talented Outside Sales Representative to join our dynamic team.About the RoleAs an Outside Sales Representative, you will be responsible for generating new business, building relationships with clients, and driving sales growth. You will...

  • Route Service Representative

    2 weeks ago

    Stockton, California, United States UniFirst Full time

    Route Trainee Job DescriptionUniFirst is seeking a motivated and customer-focused Route Trainee to support our Service Department. As a Route Trainee, you will assist Route Service Representatives with loading and unloading trucks, delivering and picking up customer products, maintaining vehicle safety, and covering assigned routes when needed.Key...

  • Field Sales Representative

    2 weeks ago

    Stockton, California, United States American Telephone and Telegraph Company Full time

    Unlock Your Sales PotentialJoin American Telephone and Telegraph Company as a Field Sales Representative and take your sales career to the next level. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with existing customers, showcasing our cutting-edge technology and meeting their evolving needs.Key...

  • Customer Service Representative

    2 weeks ago

    Stockton, California, United States White Cap Supply Holdings, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at White Cap Supply Holdings, Inc.Main ResponsibilitiesProvide exceptional customer service to visitors, customers, and vendorsAnswer inbound calls and route them to the appropriate destinationOffer administrative support to the department,...

  • Customer Service Representative

    3 weeks ago

    Stockton, California, United States Domino's Pizza LLC Full time

    About the RoleYou have a unique opportunity to join our dynamic team as a Customer Service Representative at Domino's Pizza LLC. We're looking for individuals who are passionate about delivering exceptional customer experiences and have a knack for problem-solving.Key ResponsibilitiesProvide top-notch customer service to our valued customersWork...

  • Field Sales Representative

    1 month ago

    Stockton, California, United States American Telephone and Telegraph Company Full time

    Job SummaryWe are seeking a highly motivated and results-driven Field Sales Representative to join our team at American Telephone and Telegraph Company. As a Field Sales Representative, you will be responsible for building and maintaining relationships with existing customers, identifying new sales opportunities, and providing exceptional customer...

  • Customer Support Specialist

    4 weeks ago

    Stockton, California, United States Farm Credit Foundations Full time

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team at American AgCredit. As a key member of our customer service operations, you will be responsible for providing exceptional support to our customers through various channels, including phone, in-person, and written correspondence.Key ResponsibilitiesProvide...

  • Guest Services Representative

    6 days ago

    Stockton, California, United States Extended Stay Full time

    Join Our Team at Extended StayWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Assist guests at all...

  • Social Service Representative

    6 days ago

    Stockton, California, United States VETERANS HEALTH ADMINISTRATION Full time

    About the JobThe Veterans Affairs Northern California Health Care System is seeking a highly skilled Social Service Representative to join our team. As a key member of our social work service, you will play a vital role in providing support to homeless veterans and their families.Job SummaryThe Social Service Representative will work independently and in...

  • Sales Representative

    2 weeks ago

    Stockton, California, United States Chung Financial Group Full time

    Job OverviewAre you looking for a career that offers the flexibility to work from anywhere and the potential to earn unlimited income? As a Sales Representative with Chung Financial Group, you'll play a vital role in helping clients achieve financial security while enjoying the freedom and flexibility that come with remote work.This is more than just a sales...

  • Customer Service Representative

    2 weeks ago

    Stockton, California, United States Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and supporting our sales floor operations.Key ResponsibilitiesProvide friendly...

  • Customer Support Specialist

    2 weeks ago

    Stockton, California, United States Mindlance Full time

    Job Description:We are seeking a skilled and motivated Field Service Technician to join our team at Mindlance. As a Field Service Technician, you will be responsible for maintaining, troubleshooting, and servicing ATMs in the field.Key Responsibilities:Represent the Mindlance brand and provide excellent customer servicePerform minor maintenance, repairs, and...

  • Guest Services Representative

    3 days ago

    Stockton, California, United States Extended Stay Full time

    Extended Stay - 2844 W. March LaneAbout the Role:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing...

  • Industrial Sales Representative

    2 weeks ago

    Stockton, California, United States W.W. Grainger Full time

    Work Location Type: We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through our operations primarily in North America, Japan, and the United Kingdom. As a leading industrial distributor, we are seeking a skilled On-Site Service Representative Part Time to join our team in a part-time capacity. Key...