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Front Desk Representative

2 months ago

Lafayette, Louisiana, United States Albany International Full time
Front Desk Agent

We are seeking a skilled Front Desk Agent to join our team at the Lafayette Park Hotel and Spa. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless arrival experience for our guests.

Key Responsibilities:
  • Greet and register guests, assigning rooms and providing information about the hotel and its services.
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Process payments and handle cash and credit transactions.
  • Assist with check-in and check-out procedures, including retrieving mail and packages for guests.
  • Communicate effectively with guests, colleagues, and management to ensure a positive and efficient guest experience.
Requirements:
  • High school diploma or equivalent required; prior hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to multitask and prioritize tasks to meet deadlines and ensure guest satisfaction.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive hourly rate of $19.00 to $20.00 per hour.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development within our company.