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Customer Service Representative

2 months ago

Bozeman, Montana, United States Ace Handyman Services Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Ace Handyman Services. As a key member of our operations team, you will be responsible for providing exceptional customer service, facilitating sales and education, and coordinating schedules and logistics for our craftsmen.

Key Responsibilities
  • Respond to job leads in a timely manner and coordinate schedules and material ordering for multiple craftsmen and projects
  • Utilize our dispatching and schedule management software to ensure efficient operations
  • Return customer calls as needed and follow up with past customers to ensure a smooth customer journey
  • Perform paperwork and filing duties, and assist in solving operational logistics to ensure a seamless customer experience
Requirements
  • Comfortable with sales and sales-driven environments
  • Adaptive to technology and able to learn new systems quickly
  • Strong customer service skills and excellent communication and interpersonal skills
  • Great multitasking and prioritization skills, with the ability to work in a fast-paced environment
  • Exceptional communication skills, with the ability to interact effectively with customers and craftsmen
What We Offer

We offer highly-competitive compensation and benefits, as well as the opportunity to work with a national organization that values flexibility and teamwork. If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.