Patient Support Specialist

3 days ago


East Hanover, New Jersey, United States Randstad Life Sciences US Full time
About the Role

We are seeking a highly skilled Patient Support Specialist to join our team at Randstad Life Sciences US. As a Patient Support Specialist, you will play a critical role in helping eligible patients access and continue their prescribed medications.

Key Responsibilities
  • Develop and maintain Subject Matter Expert (SME) level knowledge of the relevant brand and customer workstreams for the specific assigned program
  • Learn and utilize protocols to respond to customer inquiries as well as other communication channels in a prompt and courteous manner
  • Professionally and compliantly interact with customers, relevant associates, and other external contacts during inbound and outbound interactions
  • Manage assigned cases throughout the patient journey; perform proper and timely escalation, tracking, triage and follow-up where required
  • Handle complex interactions and/or cases as it pertains to navigating insurances and financial assistance
  • Adhere to call guides, job aides and work instructions for case processing and case cadence
  • Adhere to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity, and quality metrics
  • Leverage technological solutions to support case management activities
  • Accurately and concisely document all interactions to inform cross-functional partners on the relevant status details
  • Promptly and courteously respond to tasks and notifications from counterparts
  • As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Supervisors
  • Responsible for identifying and reporting adverse events via the established systems as per applicable processes
Requirements
  • Minimum 3 years of relevant patient service support experience (such as Healthcare, Pharmaceuticals, Patient Services or Contact Center Experience
  • Strong interpersonal, telephone and verbal communication skills, including the ability to project warmth and compassion while effectively and efficiently conveying information
  • Excellent written communication skills including the ability to interpret, capture and document the essence of and next steps for customer conversations in a clear and cogent way
  • Must follow oral and written directions
  • Ability to multitask and balance multiple priorities at once
  • Computer literacy in with email, video conferencing systems, and data entry/case management systems
Preferred Qualifications
  • Experience working with Salesforce or other CRM platforms
  • Strong business acumen
  • Bi-lingual, Spanish-speaking preferred


  • East Hanover, New Jersey, United States Randstad Full time

    Position Overview:The Patient Support Specialist will play a crucial role in assisting patients and healthcare providers in the initiation of therapy treatments. This position involves navigating various processes including onboarding, insurance verification, and providing ongoing support as needed by patients and their healthcare teams.Key...


  • East Hanover, New Jersey, United States Randstad Full time

    Job SummaryAs a leading staffing and recruitment agency, Randstad is committed to connecting talented individuals with top employers in the life sciences industry. This role offers a unique opportunity to work with a prestigious biopharma company, providing support and information about insurance coverage for prescribed medicines.Key ResponsibilitiesProvide...


  • East Hanover, New Jersey, United States Synectics Full time

    Reimbursement SpecialistSynectics is seeking a highly skilled Reimbursement Specialist to fill a critical role in our organization. As a Reimbursement Specialist, you will play a key part in providing support and information about insurance coverage for prescribed medicines.Key Responsibilities:Provide accurate and efficient support to patients and...


  • East Hanover, New Jersey, United States The Sherwin-Williams Company Full time

    Position Overview:As a Bilingual Customer Service Specialist, you will engage with both wholesale and retail clients to identify their requirements, respond to inquiries regarding Sherwin-Williams products, and suggest suitable solutions. Your role is crucial in ensuring customer satisfaction and addressing any concerns promptly.Key Responsibilities:Deliver...


  • East Hanover, New Jersey, United States The Sherwin-Williams Company Full time

    Position Overview:As a Bilingual Customer Service Specialist, you will engage with both wholesale and retail clients to assess their requirements, address inquiries regarding Sherwin-Williams products, and propose suitable solutions. Your role is crucial in ensuring customer satisfaction and resolving any issues that may arise.Key Responsibilities:Deliver...


  • East Hanover, New Jersey, United States Rix Pool Spa & Sauna Full time

    Job SummaryRix Pool Spa & Sauna is seeking a highly organized and detail-oriented Administrative Assistant Receptionist to join our team. As a key member of our administrative staff, you will provide exceptional customer service and administrative support to our customers and internal teams.Key ResponsibilitiesCustomer Service: Respond to customer inquiries...


  • East Hanover, New Jersey, United States BlackHawk Data Full time

    Position Overview:Are you ready to take the next step in your career? At BlackHawk Data, a pioneering technology integrator, we are seeking a dedicated and skilled NOC (Network Operations Center) Technician. Our firm specializes in delivering comprehensive solutions across Networking, Cloud, Collaboration, Data Center, and Security services.Key...


  • East Brunswick, New Jersey, United States Veritas Veterinary Partners Full time

    Job Opportunity at Veritas Veterinary PartnersWe are seeking a highly skilled and compassionate Veterinary Support Specialist to join our team at Veritas Veterinary Partners. As a Veterinary Support Specialist, you will play a vital role in providing exceptional care to our patients and their owners.Key Responsibilities:Provide support to our veterinary...


  • East Hanover, New Jersey, United States Russo Bros Full time

    Job OverviewCustomer Service Representative (CSR) - High Volume Call Center - Full TimeJoin Our Dynamic Team at Russo Bros & CoWe are on the lookout for a dedicated Customer Service Representative in New Jersey. Are you passionate about delivering exceptional service? Do you thrive in a collaborative environment and enjoy connecting with people? If you seek...


  • East Hanover, New Jersey, United States Novartis Full time

    Job SummaryThe Associate Director, Patient Insights and Analytics will lead a team of analysts directly supporting the Patient Services disease area teams.This individual will work closely with our Patient Services leaders and will be responsible for supporting the day-to-day operations with analytics solutions to enable oversight and management of Patient...


  • East Hanover, New Jersey, United States Chili's Grill & Bar Full time

    Quality Assurance SpecialistAt Chili's Grill & Bar, we're committed to delivering exceptional dining experiences to our guests. As a Quality Assurance Specialist, you'll play a vital role in ensuring that every dish that leaves our kitchen meets our high standards of quality and taste.Key Responsibilities:Monitor food preparation to ensure consistency and...


  • Hanover, New Hampshire, United States Dartmouth College Full time

    Position Overview Role Title: Academic Support Specialist Department: Geisel Education Compensation Range: $200 per week Purpose of the Role: The Academic Support Specialist will collaborate closely with faculty and educational staff to facilitate the effective delivery of the Master of Public Health (MPH) curriculum. This role involves assisting with...


  • East Hanover, New Jersey, United States The Sherwin-Williams Company Full time

    Position Overview:As a Bilingual Customer Service Specialist, you will engage with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions. Your role is pivotal in ensuring customer satisfaction and maintaining the high standards of product quality and...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job SummaryWe are seeking a highly skilled Clinical Trial Agreement Specialist to join our team at Novartis Group of Companies. As a key member of our pharmaceutical services team, you will be responsible for negotiating and finalizing Clinical Trial Agreements and Amendments, ensuring compliance with regulatory requirements and company policies.Key...


  • East Hanover, New Jersey, United States Weiss-Aug Group Full time

    {"title": "Accounting and Financial Support Role", "company": "Weiss-Aug Group", "description": "We are seeking a highly skilled and detail-oriented individual to join our team as an Accounting and Financial Support Specialist. As a key member of our finance team, you will be responsible for assisting in the preparation of financial statements, maintaining...

  • Registered Nurse

    2 days ago


    Hanover, New Hampshire, United States LanceSoft Inc Full time

    Job Title: Registered Nurse - Vaccination SupportJob Summary:We are seeking a skilled Registered Nurse to join our team as a Vaccination Support Specialist. As a key member of our healthcare team, you will be responsible for administering vaccines to patients, providing exceptional patient care, and collaborating with healthcare professionals to ensure the...

  • Pet Care Specialist

    1 week ago


    East Hanover, New Jersey, United States PetSmart Full time

    About Our TeamWe're a community of pet lovers who work together to provide a safe and fun environment for pets to play and stay. As a Pet Care Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and ensuring the well-being of our furry friends.Key ResponsibilitiesPet Care: Interact with pets, play with...


  • East Brunswick, New Jersey, United States Dungarvin Full time

    About the Role:The Behavioral Support Specialist will work cooperatively with the Vocational Program Director, Behavior Support Specialist, Board Certified Behavior Analyst (BCBA) and other staff in the development, implementation and evaluation of skill acquisition and behavior reduction plans.Key Responsibilities:Provide direct supports to individuals who...


  • East Brunswick, New Jersey, United States APluscare Full time

    {"title": "Behavioral Support Specialist", "content": "Job SummaryAPluscare is seeking a highly skilled Behavioral Support Specialist to join our team. As a key member of our interdisciplinary team, you will be responsible for developing and implementing comprehensive behavior support plans to meet the changing needs of individuals receiving...


  • East Brunswick, New Jersey, United States Stealth Marketing Group Full time

    Position OverviewAre you a detail-oriented individual with a strong aptitude for technology and a commitment to providing outstanding customer service? If you thrive in a dynamic environment and enjoy assisting customers with their telecommunications needs, we invite you to consider joining Stealth Marketing Group as a Telecommunications Support...