Customer Service Lead

2 weeks ago


Albany, New York, United States Circle K Full time
Lead Customer Service Representative

Circle K Old Dawson Rd is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all customers.

Key Responsibilities:
  • Provide prompt and courteous customer service, resolving customer issues in a timely and professional manner.
  • Assist in the training and development of new Customer Service Representatives to ensure they have the skills and knowledge needed to succeed in their roles.
  • Perform shift supervision, ensuring that all store operations are running smoothly and efficiently.
  • Complete all store merchandise build-to's, ensuring that the store is fully stocked and visually appealing.
  • Receive and verify vendor deliveries, ensuring that all products are received in good condition and accurately accounted for.

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service and leading a high-performing team. If you have a strong work ethic, excellent communication skills, and a commitment to excellence, we encourage you to apply for this exciting opportunity.


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