Member Service Representative

5 months ago


Bridgeton, United States Planet Fitness Full time
Benefits:
  • 401(k)
  • Employee discounts
  • Opportunity for advancement
  • Training & development
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


Compensation: $12.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Bridgeton, United States Planet Fitness - Midwest Management Group Full time

    Benefits:401(k)Employee discountsOpportunity for advancementTraining & development The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities Greet members, prospective...


  • Bridgeton, United States Planet Fitness - Midwest Management Group Full time

    Benefits: 401(k) Employee discounts Opportunity for advancement Training & development The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and...


  • Bridgeton, United States Planet Fitness Inc. Full time

    Benefits: * 401(k) * Employee discounts * Opportunity for advancement * Training & development The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members,...


  • Bridgeton, United States Waste Connections Full time

    Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system. - Interviews customers and records interview information into computer for custom Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service


  • Bridgeton, United States Waste Connections Full time

    Waste Connections - 196 Northwest Industrial Ct [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to...


  • Bridgeton, United States Circle K Full time

    Circle K - 11201 Old Saint Charles Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...


  • Bridgeton, United States U-Haul Full time

    Location: 825 N Pearl St, Bridgeton, New Jersey 08302 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Bridgeton, New Jersey, United States Wawa Full time

    At Wawa, we are committed to providing our customers with an exceptional shopping experience. As a Sales and Service Representative, you will play a critical role in achieving this goal.Responsibilities of this role include:Greeting and serving customers in a friendly and efficient mannerResponding to customer inquiries and resolving issues in a timely and...


  • Bridgeton, United States CUMBERLAND MUTUAL FIRE INSURANCE CO Full time

    Job DetailsLevel Entry Job Location NewJ - Bridgeton, NJ Position Type Full Time Education Level 2 Year Degree Travel Percentage None Job Shift Day JOB DESCRIPTION Cumberland Mutual is seeking a dedicated and personable Customer Service Representative to join our team. Cumberland Mutual offers a hybrid work model that is designed to support flexibility....


  • Bridgeton, Missouri, United States Entegee Full time

    Job Description:Job TitleCustomer Service RepresentativeCoordinate and manage order processing, shipping logistics, and customer inquiries with strong time management and computer skills.ResponsibilitiesHandle customer inquiries related to parts and equipment via phone, email, and other communication channels.Manage and coordinate deliveries and pick-ups,...


  • Bridgeton, New Jersey, United States U-Haul Full time

    About Us:U-Haul Holding Company is a leading provider of moving and storage solutions, with a network of over 21,000 locations across North America. Our mission is to provide our customers with the best possible experience, and we achieve this by hiring talented and dedicated individuals like you. As a Customer Service Representative, you will play a...


  • Bridgeton, United States Waste Connections Full time

    Waste Connections is looking for a high energy Customer Service Representative to join our team in St. Louis, MO! This is a Hybrid position between working from home and in office Why you need to join us! CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. INTEGRITY: Our...


  • Bridgeton, United States Waste Connections Full time

    Waste Connections is looking for a high energy Customer Service Representative to join our team in Bridgeton, MO! Why you need to join us! CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep...


  • Bridgeton, United States VIRBAC Full time

    Experiencing together a unique human adventure Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a...


  • Bridgeton, United States Wingstop Full time

    Wingstop - 12294 St. Charles Rock Rd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Bridgeton, United States Virbac Full time

    Experiencing together a unique human adventure Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a...


  • Bridgeton, United States Hughes Customat Inc Full time

    Take the wheel and start earning great pay and benefits to drive local routes in a day-shift position with no overnight or weekend work ! T ake pride in being part of an organization where your voice is heard and where you can make a real impact on your customers and routes. Don’t miss this opportunity to get in the driver’s seat at a family owned...


  • Bridgeton, Missouri, United States Planet Fitness Full time

    About Us: At Planet Fitness, we're on a mission to enhance people's lives with an affordable, high-quality fitness experience. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, we're constantly seeking top talent to join our team in cultivating the Judgement Free Zone and shaping the future of our...


  • Bridgeton, Missouri, United States Spirit Halloween Full time

    At Spirit Halloween, we're looking for a Sales Representative to join our team. As a Sales Representative, you'll play a key role in driving sales and delivering an exceptional customer experience. Your primary responsibility will be to assist customers in finding the perfect product, providing expert knowledge and guidance to ensure their needs are met....


  • Bridgeton, New Jersey, United States Inspira Health Network Full time

    About the RoleWe are seeking an experienced Access Center Representative to join our team at Inspira Health Network. As a key member of our patient engagement team, you will be responsible for providing exceptional customer service to patients and healthcare professionals alike.