Microsoft Account Executive
4 weeks ago
Join SHI International Corp., a leading global provider of IT solutions and services, as a Microsoft Account Executive. In this role, you will be responsible for ensuring our customers receive the highest level of service and compelling value for their Microsoft environment on a daily basis.
Key Responsibilities:- Collaborate with Sales team to capture new customer logos or to acquire existing customers' Microsoft footprint not currently under company ownership
- Coordinate with multiple resources to ensure customer onboarding of Microsoft agreements to the company is seamless and effortless on the customers' part
- Ensure customer retention by providing set deliverables as defined in the customer contract/agreement throughout the life of an agreement
- Advise customers on a routine basis about Microsoft software programs or other related services
- Identify services that ensure the customer will realize expected business outcomes
- Fulfill Support contract and statement of work (SOW) obligations with quality planning and consistent delivery within the customers' environment
- Capitalize on customers' contracts by collaborating with the SHI Account Executive for pivots off the install base to identify other Microsoft and non-Microsoft opportunities
- Partner with customer, the Microsoft Account Team and SHI Account Team to prioritize and plan customer engagements that enhance Microsoft and Non-MS program utilization
- Collaborate with internal support teams to manage ongoing services, one-time engagements and other contractual requirements
- Manage and optimize renewals, upsells opportunities, cross-sells or encapsulating services like digital transformation, Cloud Migration, ITAM
- Acquire accreditations and meet other training requirements throughout the lifetime of the role
- Create, Track and Update all activities in SHI's CRM system
- Minimum 3 years' experience working with/managing projects involving Software Licensing Agreements, Software Renewals and Maintenance Management preferably Microsoft specific
- 4+ years of experience in consultative selling with proven customer success results
- Documented history of new business development
- Some level of technical understanding of Microsoft Teams, and/or Microsoft 365 and cloud options (Azure, AWS GCP)
- Proficient in CRM
- Proficiency in MS office tools - Outlook, Word, Excel, PowerPoint, Teams
- Experience managing Microsoft Agreements as an LSP
- Ability to build strong customer relationships that ensures account retention and customer loyalty
- Ability to recommend services that compliment and/or round out proposed solutions
- Ability to oversee solution implementations, managed services and mitigate any challenges or escalations to ensure success
- Excellent organizational and self-management skills
- Ability to articulate licensing information, renewal programs, true-up process and top-level service/solution discussions
- Exemplary time management, planning, and organization skills
- Microsoft Certified: Microsoft 900 365 Fundamentals
- Position requires 25-50% travel to see customers
- Extended hours are required to complete some special projects
- 25% additional travel for company meetings
Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. SHI International Corp. is an Equal Employment Opportunity employer and welcomes applications from diverse candidates.
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