Insurance Support Specialist

3 weeks ago


Norwood Young America, Minnesota, United States The Alpha Group Full time
About the Role

As a key member of our team, you will be responsible for delivering exceptional customer service as a Customer Service Representative in Norwood, MA.

This is a Full-time Permanent position with a competitive salary range of $20.00-$28.00 per hour, based on experience.

Main Tasks:

  1. Handle customer inquiries via phone, email, and other communication channels
  2. Process applications, endorsements, and claims efficiently
  3. Offer expert guidance on insurance policies, coverage options, and billing queries
  4. Manage client data within our management system
  5. Ensure timely resolution of customer complaints and provide follow-up support
  6. Collaborate with colleagues to resolve complex issues
  7. Support clients with policy updates, renewals, and cancellations
  8. Stay current with industry developments, regulations, and best practices

Necessary Skills and Qualifications:

  • At least 1-2 years of Customer Service experience
  • Prior experience working with claims management and imaging systems
  • Bachelor's degree in a related field or relevant work experience
  • Superb communication skills
  • Proficiency in Microsoft Office software
  • Exceptional time management and prioritization abilities
  • Superior customer service skills
  • Excellent organizational skills

Work Environment:

This role is available Monday through Friday, from 8:30am to 5:00pm.



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