Insurance Support Specialist
3 weeks ago
As a key member of our team, you will be responsible for delivering exceptional customer service as a Customer Service Representative in Norwood, MA.
This is a Full-time Permanent position with a competitive salary range of $20.00-$28.00 per hour, based on experience.
Main Tasks:
- Handle customer inquiries via phone, email, and other communication channels
- Process applications, endorsements, and claims efficiently
- Offer expert guidance on insurance policies, coverage options, and billing queries
- Manage client data within our management system
- Ensure timely resolution of customer complaints and provide follow-up support
- Collaborate with colleagues to resolve complex issues
- Support clients with policy updates, renewals, and cancellations
- Stay current with industry developments, regulations, and best practices
Necessary Skills and Qualifications:
- At least 1-2 years of Customer Service experience
- Prior experience working with claims management and imaging systems
- Bachelor's degree in a related field or relevant work experience
- Superb communication skills
- Proficiency in Microsoft Office software
- Exceptional time management and prioritization abilities
- Superior customer service skills
- Excellent organizational skills
Work Environment:
This role is available Monday through Friday, from 8:30am to 5:00pm.
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