Norwood Customer Support Representative

4 days ago


Norwood Young America, Minnesota, United States The Alpha Group Full time
About The Role

We are seeking a Customer Service Representative to join our dynamic team in Norwood, focusing on delivering exceptional customer experiences and resolving insurance-related queries efficiently.

This permanent position comes with a competitive hourly rate ranging from $20.00 to $28.00, depending on your background, and a comprehensive benefits package, including health insurance, 401k, and generous paid time off.

Your Key Accountabilities:

  • Engage with customers through various channels, addressing their concerns and needs promptly
  • Analyze and resolve customer requests, ensuring accuracy and efficiency
  • Update and maintain client information within our management system
  • Provide insightful information about insurance products and services
  • Collaborate with colleagues to address complex issues and improve customer satisfaction
  • Enhance knowledge of industry trends and best practices

Your Qualifications:

  • At least 1-2 years of customer service experience in an insurance or related environment
  • Familiarity with claims management software and Microsoft Office tools
  • Exceptional communication, interpersonal, and problem-solving skills
  • Organizational and time management abilities

About The Alpha Group:

We are a reputable staffing firm in Massachusetts, dedicated to connecting talented individuals with exciting career opportunities in various sectors and locations.



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