Sales Support Coordinator II
1 day ago
At SmartPractice, we're seeking a highly skilled Sales Support Coordinator II to join our team. This role is responsible for building and maintaining relationships with International Distributors and Global End-user Customers, providing world-class customer service and support.
Key Responsibilities- Support distributor partners as a primary contact, processing orders and inquiries, and providing proforma invoices and shipping details as required.
- Maximize shipping economy by coordinating consolidation of orders from multiple warehouses in Phoenix.
- Ensure distributor training and license documentation is filed and current, following standard operating procedures.
- Process web and email inquiries, orders, and payments from end-user customers and company-internal orders.
- Be an expert resource for customers to find the best SmartPractice products and services for their needs, and cross/suggestive/up sell complimentary products.
- Facilitate new customer onboarding and administer the new customer welcome program.
- Receive customer feedback and quality/pharmacovigilance reporting for responsible areas, following quality procedures and documenting as required.
- Complete all assigned quality training.
- Perform inactive account weekly outreach by email and phone, researching contacts in advance by reviewing account history and learning buying habits.
- Bachelor's degree preferred.
- Minimum 3 years customer service/sales experience required.
- Consultative sales experience highly preferred.
- Order entry experience in a fast-paced business environment preferred.
- Dermatology or Allergy knowledge a plus.
In support of our mission statement, 'Healthier Practices, Healthier Patients', we have adopted a tobacco-free environment and choose not to hire tobacco and nicotine users, including the use of e-cigarettes/vaping.
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