ServiceNow OCM Business Analyst
3 weeks ago
STAND 8 Technology Services is seeking a highly skilled ServiceNow OCM Business Analyst to join our team. As a key member of our organization, you will play a crucial role in facilitating organizational change and ensuring a smooth transition to our new ServiceNow platform.
Responsibilities:- Support the OCM Lead in designing and executing comprehensive change management, training, and communication plans.
- Collaborate with Solution and Product Leads, Business Analysts, Developers, Project Managers, and other stakeholders to ensure a seamless transition to the new ServiceNow platform.
- Coordinate content and peer-review a wide array of documents for training and ongoing usage by the users of the ServiceNow Platform.
- Assist in planning and developing a Change Agent Network and facilitating Change Agent Network meetings and workshops.
- Support the creation, management, and administration of detailed training and hypercare plans.
- Conduct end-user workshops and surveys to gather feedback on the software solutions being rolled out.
- Assist in defining and measuring success metrics and monitoring change progress.
- 4-5 years of experience with medium to high complexity organizational change management projects.
- Experience supporting the design and implementation of change management strategies for IT Service Management system deployments.
- Experience developing easy-to-understand artifacts for onboarding users to new software solutions.
- Knowledge and experience in end-user training strategy.
- Familiarity with scrum methodology and the software development lifecycle.
- Understanding of ITIL v3 or ITIL 4 processes and best practices.
- Change Management certification or designation.
- Exposure to the ServiceNow platform.
- Experience working on projects with large global/multinational corporations.
STAND 8 Technology Services provides end-to-end IT solutions to enterprise partners across the United States and globally. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
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ServiceNow OCM Business Analyst
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California, United States STAND 8 Technology Services Full timeJob Title: ServiceNow OCM Business AnalystSTAND 8 Technology Services is seeking a highly skilled ServiceNow OCM Business Analyst to join our team. As a key member of our organization, you will play a crucial role in facilitating organizational change and ensuring a smooth transition to our new ServiceNow platform.Responsibilities:Support the OCM Lead in...
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