Senior Director, Creator Workflows and Platform Leader

2 weeks ago


San Diego California, United States ServiceNow Full time
Job Overview

At ServiceNow, we're dedicated to bringing the workplace of the future to life for people everywhere. As a key member of our Customer Outcomes team, you'll work with customers to drive consumption, adoption, and customer satisfaction, helping them realize maximum business value from their investment in the ServiceNow platform.

**The Role**

As the Senior Director, Creator Workflows and Platform Leader, you'll play a pivotal role in driving services sales and managing delivery execution across our Advanced Management Solutions (AMS) portfolio. You'll be responsible for overseeing successful solution delivery across all AMS customers, fostering deep and meaningful customer relationships, and maximizing business opportunities within the region.

**Key Responsibilities**

* Develop and execute against the AMS business plan, including strategy for growth and market penetration, competitiveness, and differentiation via Creator Workflow solutions.
* Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
* Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
* Provide active and visible leadership and guidance to a team of ServiceNow professionals.
* Cultivate and maintain strong relationships with existing and potential clients.
* Stay abreast of industry and regional trends along with development of new business opportunities.
* Drive customer satisfaction by delivering high-quality solutions and exceptional service, executing with customer centricity as a core value.
* Monitor and analyze delivery execution performance metrics to identify areas for improvement.
* Develop and implement initiatives to enhance operational efficiency and effectiveness.
* Build and nurture relationships with internal stakeholders through partnership for joint goals.
* Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their adoption roadmap.
* Promote continuous improvement practices for delivery/engagement.
* Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
* Collaborate to identify, develop, and maintain partners that align with our Partner Strategies.

**What You'll Get**

* Up to 50% travel annually, driven by customer needs and internal meetings.

**About Us**

At ServiceNow, we're passionate about putting people at the heart of everything we do. Our people have a passion for learning, building, and innovating, and our roles aim to provide each person with meaningful impact and plenty of space to grow.

**Join Our Team**

If you're a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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