Phone Support Agent
3 days ago
OPALESCENT IT SOLUTIONS, INC. is seeking a skilled Phone Support Agent to join our team. As a key member of our customer support team, you will play a critical role in providing exceptional customer service and ensuring customer satisfaction.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Respond to inbound and outbound customer calls in a timely and professional manner.
- Provide accurate and detailed information about our products and services.
- Process customer orders, returns, and exchanges.
- Utilize scripts and templated responses to address common customer inquiries.
- Identify potential new customers and generate sales leads.
- Collaborate with internal teams to ensure customer satisfaction by meeting customer needs.
Requirements:
- High school diploma or equivalent required.
- 1+ years of experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficient in using computer systems and software applications.
- Flexible availability to work various shifts, including evenings and weekends.
Benefits:
- $45,000 - $55,000 per year (estimated salary).
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
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