Phone Support Agent

3 days ago


Lake Houston, United States OPALESCENT IT SOLUTIONS, INC. Full time
Job Overview

OPALESCENT IT SOLUTIONS, INC. is seeking a skilled Phone Support Agent to join our team. As a key member of our customer support team, you will play a critical role in providing exceptional customer service and ensuring customer satisfaction.

The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

  • Respond to inbound and outbound customer calls in a timely and professional manner.
  • Provide accurate and detailed information about our products and services.
  • Process customer orders, returns, and exchanges.
  • Utilize scripts and templated responses to address common customer inquiries.
  • Identify potential new customers and generate sales leads.
  • Collaborate with internal teams to ensure customer satisfaction by meeting customer needs.

Requirements:

  • High school diploma or equivalent required.
  • 1+ years of experience in a customer service or call center role preferred.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Proficient in using computer systems and software applications.
  • Flexible availability to work various shifts, including evenings and weekends.

Benefits:

  • $45,000 - $55,000 per year (estimated salary).
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional growth.


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