Affordable Housing Property Manager

3 weeks ago

Seattle, Washington, United States FPI Management Full time
Job Description

The Assistant Community Director is fully accountable in assisting the Community Director with the day-to-day property operations, and managing the asset to meet the client's expressed operational and financial goals. This role is responsible for supervising on-site staff, including Resident Services Coordinators, Compliance Specialists, Leasing Managers, and Maintenance Technicians.

Key Responsibilities
  • Client Relations
  • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations
  • Communication
  • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI
  • Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
  • Employee Management
  • Operate the property in the absence of the Community Director
  • Responsible for training and onboarding of new leasing team members
  • Leasing/Occupancy
  • Maintain occupancy levels as established by owner/budget expectations
  • Exhibit professional leasing techniques
  • Assist with the completion of the monthly Market Surveys and analysis
  • Implement advertising and marketing strategies for the apartment community as needed
  • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
  • Ensure that all online marketing sources are updated (e.g., Craigslist) daily
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Assist with the implementation of resident retention programs
  • Ensure the safety, comfort and privacy of all property residents
  • Ensure move-in orientation is completed consistently with new residents
  • Revenue Management
  • Assists the Community Director in maximizing revenue potential of the property through the management of lease expirations and timely turnover
  • Assists the Community Director with the management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies
  • Accurately processing vendor invoices and managing accounting month end
  • Reporting and Document Management
  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
  • Responsible for the daily integrity and confidentiality of resident files
  • Ensure that documents and reporting systems are maintained, updated, and organized
  • Meet all periodic reporting requirements as requested/required e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
  • Assist in budget preparation and delivery
  • Risk Management
  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.
  • Facility Maintenance
  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion.
  • Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.
  • Other
  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.
Qualifications
  • Must have experience in affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.
  • Minimum 1 year of experience in a similar supervisory role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).
Skills Required
  • Google Mail (GMail)
  • Google Drive
  • RealPage
  • Internet Use
  • Basic Computer Skills
  • Management
  • Customer Service
Additional Information
  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

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