Front Desk Representative

3 days ago


Garden City, Kansas, United States Hotel Equities Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Country Inn & Suites Garden City KS. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register them into the computer, and provide accurate and timely information and services.
  • Front Desk Operations: Respond to telephone and in-person inquiries, accept payment for guests' accounts, and maintain a house bank.
  • Problem-Solving: Promptly respond to and resolve guest complaints, and provide solutions to ensure guest satisfaction.
  • Communication: Answer telephone promptly and properly, and be friendly, thorough, accurate, and efficient in taking reservations, performing check-ins, and performing check-outs.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Good communication skills, both verbal and written, basic computational ability, and basic computer skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team-Driven Culture: A team-driven and values-based culture that prioritizes guest satisfaction and employee well-being.


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