Front Desk Agent

1 week ago


Scottsdale, Arizona, United States Fort McDowell Yavapai Nation Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the We-Ko-Pa Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide exceptional guest service by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye.
  • Create 100% guest satisfaction by providing efficient and effective front desk service.
  • Process hotel registration, respond to customer inquiries, and arrange for services requested by guests.
  • Stay current with developments in the hotel by reviewing and updating the communication log.
  • Maximize revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
  • Offer guests updated rooms and promote hotel amenities, food & beverage outlets, and services.
  • Makes reservations in accordance with the hotels yield management practices.
  • Processes customer credit at check-in in accordance with hotel policy.
  • Identifies and records special billing instructions and notifies the Accounting.
  • Obtains appropriate approvals and signatures.
Requirements
  • A minimum of one (1) year of experience at the front desk of a similar sized Resort/Hotel is required.
  • Or similar customer service or guest service experience in a high-service environment.
  • Strong guest service experience.
  • Strong Computer Skills.
  • Opera knowledge is preferred.
Preferred Qualifications
  • Members of federally recognized Indian tribes are encouraged to apply.

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