Front Desk Representative at Hotel Resource
1 week ago
Position Overview
The Front Desk Representative plays a crucial role in shaping the arrival and departure experiences of our guests. This position is centered around delivering a consistent, friendly, and professional level of service to all visitors at the hotel.
Key Responsibilities
- Maintain a courteous and professional demeanor in all interactions with guests and colleagues.
- Welcome and register guests, ensuring all requests are met and following established procedures.
- Provide accurate information regarding room availability and rates for current and future dates.
- Facilitate room reservations while distinguishing between different accommodation types.
- Engage in the hotel's up-sell program during guest check-in and check-out as directed.
- Communicate details about hotel facilities, hours of operation, and upcoming events.
- Assist guests with inquiries and provide directions to the hotel from various locations.
- Handle multiple phone calls efficiently while maintaining service quality.
- Support guests with concierge-type requests, showcasing knowledge of local attractions.
- Address guest concerns in collaboration with management, ensuring they are informed of resolutions.
- Utilize the computer system for daily reporting and managing financial transactions.
- Complete registration cards and key packets accurately.
- Process guest check-ins and check-outs in accordance with established protocols.
- Maintain a balanced cash drawer and reconcile transactions at the end of each shift.
- Communicate effectively with team members using radio systems.
- Understand the roles of various hotel staff to enhance guest service.
- Respond to emergency situations with professionalism and composure.
- Perform additional tasks as assigned by management.
Company Culture
At Hotel Resource, we value diversity and are committed to fostering an inclusive environment for all employees. We believe in providing our team members with opportunities for personal and professional growth.
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