Customer Service Representative

1 month ago


Colfax, United States Rosauers Supermarkets Full time
Job Description

We're Rosauers Supermarkets, a local grocery store dedicated to fostering a community of food enthusiasts. Our goal is to provide a wide selection of groceries that cater to every taste and preference, while creating memorable shopping experiences for each customer.

The Opportunity:

As a Customer Service Representative, you'll be the final touchpoint in our customers' shopping journey, ensuring a seamless and friendly checkout experience. Your excellent interpersonal skills and attention to detail will play a vital role in leaving customers with a lasting positive impression.

Key Responsibilities:

  • Welcome and greet customers when entering or leaving the store
  • Answer customer questions, help them locate items, and provide recommendations
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag or wrap purchases to ensure safe transport
  • Handle merchandise returns and exchanges
  • Perform other duties as assigned

Requirements:

  • Previous experience in a similar role
  • Enthusiastic and passionate about your work
  • Dedicated to exceeding customer expectations

Benefits:

  • Competitive earning potential
  • Health Care Plan (Medical, Dental, Vision, Prescription)
  • Retirement Plan (Pension, 401k + Company Match)
  • Paid Time Off (Vacation, Sick, Holidays)
  • Life Insurance (Basic, Voluntary, AD&D)
  • Life Flight Insurance
  • Pet Insurance Options
  • Employee Discounts
  • Scholarship Opportunities
  • Leadership Training
  • Employee Assistance Program


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