Customer Service Representative

2 weeks ago


Colfax, Washington, United States Wilbur-Ellis Full time
Customer Service Representative

Wilbur-Ellis is a 100-year-old, family-owned leader in Ag, and we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Assist customers with electronic order entry and processing
  • Respond to customer sales inquiries in a timely and accurate manner
  • Document and process product use recommendations as required
  • Meet or exceed timelines established under Timely Transaction Processing Policy (TTP)
  • Submit and code bills and invoices to our AP department for payment
  • Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs
  • Conduct monthly inventory cycle counts and annual full inventory reconciliations
Requirements:
  • High School Diploma or equivalent
  • Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
  • Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
  • Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
  • Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees
Benefits:
  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • Supportive and people-first work environment

Wilbur-Ellis is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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