Customer Service Representative
2 weeks ago
Wilbur-Ellis is a 100-year-old, family-owned leader in Ag, and we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:- Assist customers with electronic order entry and processing
- Respond to customer sales inquiries in a timely and accurate manner
- Document and process product use recommendations as required
- Meet or exceed timelines established under Timely Transaction Processing Policy (TTP)
- Submit and code bills and invoices to our AP department for payment
- Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs
- Conduct monthly inventory cycle counts and annual full inventory reconciliations
- High School Diploma or equivalent
- Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
- Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
- Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
- Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees
- Competitive compensation and benefits package
- Opportunities for career growth and development
- Supportive and people-first work environment
Wilbur-Ellis is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where all employees feel valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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