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Order Fulfillment Coordinator

2 months ago

Cudahy, Wisconsin, United States Uline Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Uline. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing orders, and resolving any issues that may arise.

Key Responsibilities
  • Process Customer Orders: Accurately and efficiently process customer orders, ensuring that all details are correct and that customers receive their orders in a timely manner.
  • Communicate with Customers: Communicate with customers via phone, email, and chat to resolve any issues or answer any questions they may have.
  • Provide Product Expertise: Develop a deep understanding of our products and services, and be able to provide expert advice to customers on our products and solutions.
  • Meet Customer Expectations: Meet or exceed customer expectations by providing timely and accurate responses to customer inquiries.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required. A bachelor's degree is preferred.
  • Bilingual Skills: Fluency in both English and Spanish is required, with the ability to communicate effectively in both verbal and written forms.
  • Customer Service Experience: Prior customer service experience is a plus, but we will provide training to ensure that you have the skills and knowledge needed to provide exceptional service to our customers.
Benefits
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits Package: A comprehensive benefits package, including medical, dental, vision, and life insurance coverage, as well as flexible spending accounts and wellness programs.
  • 401(k) Plan: A 401(k) plan with a 6% employer match.
  • Tuition Assistance: A tuition assistance program that covers professional continuing education.
  • Employee Perks: A range of employee perks, including a first-class fitness center and beautifully maintained walking trails.