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Dining Service Representative

2 months ago

Holyoke, Massachusetts, United States Holyoke Medical Center Full time

Job Summary:

Holyoke Medical Center is seeking a skilled Patient Dining Ambassador to join our team. As a Patient Dining Ambassador, you will play a vital role in ensuring the delivery of exceptional customer service to our patients. This includes introducing our Dining Service program and menu, allowing patients to select their meal preferences, and demonstrating knowledge of regular, texture-modified, and therapeutic diets.

Key Responsibilities:

  • Introduce the Dining Service program and menu to patients, ensuring they understand their options and preferences.
  • Allow patients to select their meal preferences, including time and dietary requirements.
  • Demonstrate in-depth knowledge of regular, texture-modified, and therapeutic diets, ensuring patients receive the nutrition they need.
  • Assess patients' dietary needs and make recommendations for modifications as necessary.
  • Stage trays prior to delivery, ensuring accuracy and quality.
  • Check patient trays against tickets for accuracy, ensuring that patients receive the correct meals.
  • Observe and assess patients' consumption of meals, documenting accurately on the meal log.
  • Follow precaution room policy, ensuring patient safety and well-being.

Requirements:

  • High school graduate or equivalent.
  • Ability to read, write, and speak English fluently.
  • Technology savvy, with experience using healthcare software and systems.
  • Prior healthcare food service experience is highly desirable.