Cloud Consulting Technical Manager

2 weeks ago

Hartford, Connecticut, United States Oracle Full time
About the Role

The CX Cloud Consulting Technical Manager is a key member of our team, responsible for designing and delivering Oracle's CX consulting service offerings for Oracle Subscription Management Cloud (OSM). This role requires a strong understanding of industry-leading embedded business processes and the ability to lead complex engagement(s) to ensure high-quality, integrated software solutions within time and budget constraints.

Key Responsibilities
  • Lead the creation of functional and technical designs for complex engagements, ensuring high-quality, integrated software solutions within time and budget constraints.
  • Implement innovative solutions as an acknowledged independent subject matter expert within Oracle.
  • Responsible for technical setup, standards, design, implementation, and communication of best practices for project teams throughout project execution.
  • Analyze business needs to ensure the Oracle solution meets client objectives by combining industry best practices, product knowledge, and business acumen.
  • Exercise judgment and business acumen in selecting methods and techniques to deliver functional solutions on non-routine and complex aspects of applications and technology installations.
  • Lead client workshops across multiple stages of the project lifecycle, effectively consulting with management of client organizations and influencing client leadership as a trusted advisor.
  • Responsible for technical setup, standards, design, implementation, and communication of best practices for project teams throughout project execution.
  • Resolve complex client functional issues by recommending and demonstrating solutions.
  • Design, build, and test high-complexity integrations to/from Oracle Cloud Applications.
  • Responsible for QA review at each phase of the project lifecycle.
  • Identify issues and risks impacting the project, propose and act upon options for resolution, and escalate as appropriate.
  • Proactively monitor application quarterly releases, determine impact, and communicate with clients.
  • Contribute as a functional/and or technical resource for sales pursuits.
  • Identify as a solution set owner by continually growing product, functional, technical, and industry knowledge through training/certification.
Requirements
  • Bachelor's Degree preferred.
  • A strong record of accomplishment with 5+ years of OSM delivery experience (including gathering business requirements, gap analysis, designing demos, UAT and SIT and system configuration).
  • Exceptional communication skills.
  • Able to travel as needed; up to 60-70% of the time.
  • Professional Skills:
    • Ability to thrive within a highly competitive and complex work environment.
    • Perseverant, 'can-do' attitude (i.e. seeking multiple alternatives to 'get the job done' when the initial approach doesn't succeed).
    • High levels of energy, creativity, and enthusiasm with a desire to work with a winning team.
    • Experienced leader who is curious, passionate about results, and highly customer-focused.
    • Proven ability to operate in a networked environment (matrix-model, multiple reporting/interaction-lines).
    • Strong interpersonal and communication skills; fluent with written and spoken English.
    • Excellent leadership acumen.
About Oracle

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1-800-633-0738, option one.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status, or any other characteristic protected by law.

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