Spa and Fitness Attendant
2 weeks ago
Position Overview
The Spa and Fitness Attendant plays a crucial role in delivering exceptional service to members within the wellness facilities. Reporting directly to the Wellness Director, this position is integral to ensuring a positive experience for all guests.
Key Responsibilities
- Provide a welcoming atmosphere for members and guests by adhering to established service standards.
- Collaborate with team members to manage daily operations, including opening and closing tasks, facility inspections, and inventory management.
- Maintain a sufficient supply of clean towels and other amenities throughout the wellness areas.
- Conduct regular inspections and upkeep of wellness facilities to ensure cleanliness and organization.
- Demonstrate the proper use of wellness equipment and techniques to guests.
- Assist with member check-ins at the front desk, ensuring outstanding customer service and addressing inquiries effectively.
- Gather feedback from members regarding their experiences to help enhance overall service quality.
- Develop a comprehensive understanding of wellness services and products, promoting them enthusiastically to members and guests.
- Other related duties may be assigned as necessary.
Personal Attributes
- Strong customer service orientation with a commitment to meeting member needs.
- Able to thrive in a fast-paced environment while managing multiple tasks.
- Excellent teamwork skills, with the ability to lead and motivate others.
- Exemplifies core values such as honesty, respect, and teamwork.
Minimum Requirements
- High School diploma or equivalent preferred.
- 1-3 years of experience in customer service or hospitality.
- Experience in wellness-related roles is preferred.
- Proficient in Microsoft Office and comfortable with technology.
- Knowledge of fitness club operations is advantageous.
- Strong communication skills, both written and verbal.
- Ability to make independent decisions and demonstrate initiative.
- Flexibility to work evenings and weekends as required.
Work Environment
This role is primarily indoors, utilizing standard office equipment. The noise level is typically moderate.
Physical Demands
Employees in this position may be required to hear, see, speak clearly, and understand others. Regular activities include sitting, standing, walking, and occasionally lifting up to 20 pounds.
BlueStar Resort & Golf is an equal opportunity employer.
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