Patient Service Representative II

4 weeks ago


Janesville, Wisconsin, United States Covenant Health (Tennessee) Full time

Job Summary:

Covenant Health is seeking a highly organized and detail-oriented Patient Service Representative II to join our team at Claiborne Primary Care. As a key member of our patient service team, you will be responsible for providing administrative support for the check-out operations of our physician practice.

Key Responsibilities:

  • Collect and process encounter form data
  • Collect and total outstanding balances and payments for services rendered
  • Balance work and computer at end of day
  • Answer telephone calls and route accordingly
  • Receive and record changes in patient information
  • Ensure procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry
  • Schedule appointments for return visits and end of day procedures and balancing
  • Compile data for the billing personnel
  • Develop and maintain accurate records

Requirements:

  • One year of experience in a medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required
  • Minimum three years of total customer-facing/customer service experience required

What We Offer:

Covenant Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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