Hotel Front Desk Associate

6 days ago


Fort Lauderdale, Florida, United States iCIMS Organic ZipApply Full time
Job Description

As a Guest Experience Ambassador at Seminole Hard Rock Hotel & Casino Hollywood, you will be the face of our hotel, delivering exceptional customer service and creating unforgettable experiences for our guests.

About Us

Our hotel is a world-renowned entertainment, gaming, and hospitality destination, featuring a luxurious Guitar Hotel with 638 upscale guestrooms, an Oasis Tower with unique swim-up suites, and a range of amenities, including a Rock Spa & Salon, a 13.5-acre recreational water experience, and 19 dining outlets.

Responsibilities
  • Accurately rate rooms and ensure the room rack is properly adjusted at all times.
  • Run alert date reports and review out-of-order and off-market rooms daily for validity.
  • Respond to incoming phone calls and guest requests, offering prompt and courteous assistance.
  • Verify correct room rates through applicable reports and offer bell assistance to each guest upon departure.
Requirements
  • A high school diploma or equivalent education required; minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
  • Ability to work flexible schedules, including nights, weekends, and holidays as required.
  • Strong mathematical skills specific to position responsibilities.
Estimated Salary: $50,000 - $65,000 per year

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development within the company.



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