Client Service Representative

2 weeks ago

Knoxville, United States Innovetive Petcare Full time
Client Service Representative (Overnight, Weekends Only)

Department: Receptionists

Employment Type: Full Time

Location: Knoxville, Tennessee

Compensation: $15.00 - $20.00 / hour

Description

Animal Emergency and Specialty Center of Knoxville is dedicated to providing high-quality emergency and specialty veterinary care to pets in need. Our team of skilled professionals operates around the clock to ensure that every patient receives the best care possible. We are currently seeking an experienced Overnight and Weekend Client Service Representative to join our dynamic team and contribute to our mission of exceptional client and patient care.

As an Overnight and Weekend Client Service Representative, you will be the primary point of contact for clients during overnight and weekend shifts. (Potential for Thursday-Sunday's). This role requires a compassionate and detail-oriented individual with prior veterinary client service experience to manage client interactions effectively, handle point-of-sale transactions, and support client education. You will play a crucial role in ensuring a seamless and supportive experience for clients and their pets during urgent and non-routine visits.

Key Responsibilities

Client Interaction and Engagement:
  • Serve as the first point of contact for clients, addressing inquiries and concerns with empathy and professionalism.
  • Manage client check-ins and check-outs efficiently, ensuring a smooth and positive experience.
  • Provide timely updates to clients on their pets' status and treatment plans.
  • Point of Sale and Financial Transactions:
  • Process point-of-sale transactions accurately, including billing, payment collection, and handling of financial records.
  • Verify insurance information and assist clients with insurance claims or payment plans as needed.
  • Ensure the accuracy of all financial transactions and maintain proper documentation. Client Education and Support:
  • Educate clients about emergency procedures, treatment plans, and post-care instructions in a clear and compassionate manner.
  • Provide guidance on the use of medications, follow-up appointments, and preventive care to ensure clients understand and follow through with recommendations.
  • Address and resolve client concerns or complaints promptly, escalating issues to management when necessary.
Operational Duties:
  • Maintain a clean and organized reception area, ensuring that all paperwork and client information are handled with confidentiality and accuracy.
  • Assist with the preparation and maintenance of medical records, ensuring that all client interactions are documented accurately.
  • Coordinate with veterinary staff to ensure timely and efficient patient care and communication.
Emergency and Specialty Care Coordination:
  • Facilitate communication between clients and veterinary staff during emergencies, ensuring that all necessary information is relayed promptly and accurately.
  • Assist in the coordination of specialty consultations and referrals, providing clients with the necessary information and support.
Skills, Knowledge & Expertise to be Successful

Experience:
  • At least one year of prior experience in a veterinary client service position, with a strong emphasis on emergency and specialty care settings preferred.
  • Proven track record of exceptional client service and effective communication skills.
  • Skills and Competencies:
  • Excellent interpersonal skills with the ability to handle stressful situations with calm and professionalism.
  • Proficiency in point-of-sale systems and financial transactions.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to multitask and manage time effectively in a fast-paced environment.
Education and Certification:
  • High school diploma or equivalent required.
  • Associate's degree or higher in a related field is a plus.
Personal Attributes:
  • Compassionate and client-focused with a genuine passion for animal care.
  • Ability to work independently and as part of a team, especially during overnight and weekend shifts.
  • Flexibility to handle a variety of tasks and adapt to changing priorities.
Schedule: Overnight and weekend shifts, including potential holidays. Flexibility in scheduling is required.

Job Benefits
  • Competitive hourly wage.
  • Opportunities for professional development and continuing education.
  • Employee discounts on veterinary services and products.
  • Supportive work environment with a focus on work-life balance.
  • Benefits, including health, dental, vision, 401k - including employer match, accident and life insurance.

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