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Fendi Client Service Representative

2 months ago

Beverly, Massachusetts, United States Fendi S.r.l Full time
Fendi Client Advisor Job Description

We are seeking a highly motivated and customer-focused Client Advisor to join our team at Fendi S.r.l. in Beverly Hills.

Key Responsibilities:

  • Provide exceptional customer service and exceed sales goals through product knowledge and operational acumen.
  • Achieve all Client Advisor KPIs and CRM requirements.
  • Meet or exceed store, category, and individual sales goals.
  • Build and maintain client books, follow-through with clients' concerns, inquiries, and maintain customer correspondence.
  • Assist with special requests, including repairs, special orders, returns, and other tasks.
  • Follow all store policies and procedures.
  • Participate in necessary stocking and restocking of the store.
  • Proficiently use the POS system and other software as required, updating customer databases.
  • Obtain product knowledge, company information, and history.
  • Keep up-to-date with company news and be familiar with the competition.
  • Maintain a professional appearance and follow Fendi dress code, grooming, and uniform standards.
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meetings.
  • Assist in maintaining visual standards with direction from VM, corporate, and management.
  • Maintain open/ongoing communication and positive relationships with store management, peers, and other levels of company personnel.
  • Be a positive role model, always representing the brand appropriately.
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
  • Participate and prepare for monthly team meetings.
  • Adhere to loss prevention standards.
  • Follow all health and safety guidelines.

Requirements:

  • Minimum 2 years of experience in luxury retail, preferably with RTW experience.
  • Strong drive for results, goal-oriented, and excellent interpersonal skills.
  • Ability to use POS system and its inventory management functions.
  • Foreign language skills are a plus.
  • Ability to work in a team environment and lift boxes/weight up to 10lbs.
  • Minimum High School Diploma and organizational and strong computer skills required.
  • Must have flexible availability, including some nights, weekends, and holidays.