Disaster Recovery Project Manager
1 week ago
SERVPRO of Columbia, Montour & Sullivan Counties is seeking a highly skilled Restoration Supervisor to join our team. As a key member of our crew, you will play a critical role in delivering exceptional customer service and ensuring the successful completion of restoration projects.
Compensation Package
We offer a competitive hourly rate starting at $18-$22 per hour, with opportunities for overtime pay and merit-based increases. Our comprehensive compensation package ensures that you are fairly rewarded for your hard work and dedication.
About the Role
The Restoration Supervisor will be responsible for managing the customer experience, supervising restoration technicians, and coordinating production processes to ensure quality control. You will identify safety hazards, communicate effectively with stakeholders, and document job files to support services provided.
Key Responsibilities
* Manage customer and client expectations, ensuring high levels of satisfaction through online reviews
* Communicate clear expectations to restoration technicians and supervise their activities
* Coordinate and perform production processes as scheduled, maintaining quality control in a labor-intensive environment
* Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
* Document detailed and accurate job files to support services provided
* Manage labor and consumable usage on assigned projects, protecting assets by using equipment and materials properly
Requirements and Qualifications
* Effective written and oral communication skills, along with basic math and computer skills
* Experience in cleaning/restoration preferred, but not required
* High school diploma or equivalent required
* IICRC certifications preferred, but not mandatory
* Valid driver's license
* Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
* Ability to climb ladders, work at ceiling heights, and navigate tight spaces (e.g., crawl spaces, attics)
* Ability to sit/stand/walk for prolonged periods, repetitively push/pull/lift/carry objects, and work with/around cleaning products/chemicals
* Ability to travel locally and out of state when necessary, subject to applicable law
About SERVPRO of Columbia, Montour & Sullivan Counties
We are an independently owned and operated franchise, committed to providing excellent service, fairness, and mutual respect to our customers and clients. We strive to make fire and water damage 'Like it never even happened.'
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