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Lead Program Manager

2 months ago

Jeffersonville, Indiana, United States PharmaCord Full time

As a Senior Program Manager, you will play a pivotal role in enhancing the lives of patients by guiding them through the complexities of accessing their essential medications. Your leadership will inspire a dedicated team to deliver outstanding service to numerous patients daily. Additionally, you will serve as the program's subject matter expert, providing valuable insights to clients to maximize the program's effectiveness in supporting patients.

Key Responsibilities:

Operational Oversight:

  • Comprehend client goals and integrate them into program service objectives.
  • Ensure compliance with service level agreements in program execution.
  • Manage the client service request queue, overseeing both completed and ongoing tasks.
  • Implement and maintain client-specific operational guidelines.
  • Identify and recommend enhancements to service scope and efficiency.
  • Analyze data to provide actionable insights aligned with client objectives.

Financial Management:

  • Track and report weekly on factors affecting the program's financial outlook.
  • Compile activity summaries for client invoice development and review.

Team Development:

  • Identify and nurture talent for open roles, including fostering internal candidates for advancement.
  • Collaborate with HR to maintain optimal staffing levels.
  • Work closely with Human Resources to ensure a continuous pipeline of candidates.
  • Lead training, development, and retention initiatives for the team.

Client Engagement:

  • Prepare and analyze operational results specific to clients.
  • Take charge of client business review meetings, presenting operational metrics and insights.
  • Act as the primary contact for program-related inquiries and issue resolution.
  • Ensure accurate reporting of adverse events and product complaints as per client instructions.

Qualifications:

  • Minimum of 5 years' experience in the healthcare sector.
  • Bachelor's degree is preferred; a Master's degree is advantageous.
  • Experience in personnel management is essential; managing managers is a plus.
  • Familiarity with specialty drug markets, health insurance claims, and product commercialization is beneficial.
  • Experience leading customer service teams is advantageous.
  • Proficiency in English and Spanish or Chinese/Mandarin is a plus.

Work Environment:

  • This is a full-time exempt role.
  • Standard working hours are Monday to Friday, 8:30 AM to 5:30 PM, with occasional evenings and weekends required.
  • Position requires regular communication and the ability to perform various office tasks.
  • Travel may be necessary as per job requirements.

Benefits:

  • Company-sponsored short-term disability coverage.
  • Competitive 401(k) matching program.
  • Comprehensive medical, dental, and vision benefits with significant employer contributions.
  • Access to a concierge medical clinic for enrolled employees and their dependents.
  • Wellness program participation incentives.
  • Paid parental leave and various employee assistance programs.
  • Generous PTO and holiday policies.
  • Tuition reimbursement opportunities.

At PharmaCord, we embrace diversity and strive to create an inclusive workplace. We are committed to equal opportunity employment and maintaining a safe environment for all employees.