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Program Assistant II
2 months ago
Candidate must have a minimum of 2 years of experience working with parents receiving subsidized child care or social support services, with a minimum of one year of experience in an administrative or clerical support position.
Key Responsibilities- Client Intake and Eligibility: Assess client program eligibility, gather information and documentation, and create referral packets for Enrollment Specialists.
- Database Management: Update agency databases and logs with client eligibility information for tracking purposes, and update client information on the LA County GEARS database.
- Community Outreach: Perform community outreach to increase enrollment of families for services, schedule appointments, and send letters to parents of documentation needed for certification.
- Clerical Support: Perform clerical duties such as mailing documents/letters, filing, handling of denied case files, and sort and distribute incoming mail.
- Special Projects: Perform other duties and special projects as assigned.
- High School diploma required; Associate of Arts degree in the Social Sciences field preferred.
- Minimum 2 years experience working with parents receiving subsidized child care or social support services.
- Requires knowledge and competency on Microsoft Office and other database applications.
- Must have some knowledge of County, State and Federal program requirements for DPSS and Alternative Payment child care subsidy programs.
- Requires excellent verbal and written communication skills.
- Requires excellent problem solving skills and ability to handle challenging customer calls or requests.
- Must possess ability to work with a diverse individuals, groups, and management levels.
- Medical/Dental/Vision - 95% paid by employer.
- 401k Matching Options.
- Flex Spending.
- Pre-paid Legal Services.
- Sick and Vacation Time.
- Paid Holidays and Winter Break.
- Opportunity for Growth and Development.
- Robust Learning Management System offering continuing education units.
