Business Operations Strategist
7 days ago
DISH, a pioneering force in connectivity, has been shaping the future of communication for over four decades. With a diverse portfolio of brands, including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile, we're redefining the way people connect and access entertainment, technology, and services.
Job Summary
We're seeking a highly skilled Business Operations Analyst to join our Customer Experience Operations (CXO) team. As a key member of this dynamic team, you'll play a crucial role in setting up call center operations for success. Your responsibilities will include overseeing processes and metrics, ensuring awareness of business changes, and implementing improvements to enhance the customer experience.
Key Responsibilities:
- Design, prioritize, and execute projects that drive strategic objectives
- Identify process improvement, training, and staffing needs through site visits, agent focus groups, and data analytics
- Interface with field leadership to drive change through collaboration
- Stay abreast of changes to business rules, workflows, and tools that affect customers, and determine how to communicate these changes to our agents
- Cross-functionally work with groups with competing priorities and influence others to form a consensus
Skills and Qualifications
To succeed in this role, you'll need:
- A Bachelor's degree from a four-year college or university; or three years related experience; or equivalent combination of education and experience
- The ability to achieve great results while working with ambiguous scopes and changing priorities
- Self-motivation, curiosity, and a willingness to learn
- Excellent organizational skills; project management experience is a plus
- Excellent written and verbal communication skills and the ability to communicate well with various stakeholders at all levels
- Solid analytical skills, including technical proficiency with tools such as Excel
Compensation and Benefits
We offer a competitive compensation package, including a salary range of $63,150.00/Year - $90,000.00/Year, along with versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.
Our total compensation package is based on factors such as qualifications, skill level, and competencies, and is subject to change based on work location. We're committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed.
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