Eclipse Systems Specialist

1 month ago


New Castle, Delaware, United States United Electric Supply Full time
Job Overview

Position Summary:

We are seeking a dedicated employee-owner to enhance our dynamic IT department. This role is pivotal in ensuring the smooth operation of our core ERP system (Epicor Eclipse), particularly focusing on the Job Management application. Responsibilities include troubleshooting system issues, assessing and implementing new software updates, and maintaining the integrity of data files through vigilant monitoring of system configurations. Additionally, this position will contribute to the analysis of ERP-related projects.

Key Responsibilities:

  • Install and configure new software releases and system enhancements.
  • Assess and apply patches while resolving software-related challenges in Eclipse.
  • Conduct backups and recovery procedures for Eclipse and Linux systems.
  • Maintain data files and oversee system configurations to guarantee data accuracy.
  • Serve as the primary liaison with contracted vendors for Eclipse support.
  • Oversee disaster recovery processes for the Eclipse system.
  • Create and manage user profiles, access permissions, terminal IDs, and printer configurations.
  • Provide technical support and training to end users on various issues, resolving technical problems as necessary.
  • Document, track, and manage issues through our internal help desk to ensure prompt resolutions.
  • Engage in analysis, specification development, and testing related to EDI/VMI implementations.
  • Assist in streamlining our reporting processes through automation.
  • Contribute as a member of the overall IT support team.
  • Perform additional duties as required or assigned.

Qualifications:

  • 3 – 5 years of experience with SQL Server is essential.
  • Proficient in utilizing Excel and Access Macros.
  • In-depth knowledge of the Eclipse ERP System is required.
  • Familiarity with standard business concepts, practices, and procedures related to Eclipse, Purchasing, and Inventory.

Compensation and Benefits:

We provide a competitive compensation package and benefits, including:

  • Health, Dental, and Vision Insurance
  • Disability and Life Insurance
  • 401(K) Plan and Stock Ownership Opportunities
  • Paid Time Off and Holidays
  • Educational Assistance Programs
  • Wellness Initiatives
  • Work-Life Balance Support

We are committed to equal employment opportunities.



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