Hospitality Banquet Staff

2 weeks ago


Chandler, Arizona, United States Holiday Inn Phoenix Chandler Full time

Compensation Type:
Hourly

Company Overview:
Holiday Inn Phoenix Chandler is a well-respected name in the hospitality sector, recognized for its commitment to exceptional service and guest satisfaction. We are a key player in the hotel industry, providing quality accommodations and services to our guests.

Position Overview:
The Banquet Server plays a crucial role in delivering an outstanding dining experience at various events hosted at our venue. This position involves the setup and serving of food and beverages to guests, adhering to the highest standards of service.

Key Responsibilities:

  • Execute preparatory tasks and side work to ensure timely and efficient service to guests.
  • Understand and interpret the Banquet Event Order (BEO) and familiarize yourself with the menu for each event.
  • Serve guests in a friendly, courteous, and professional manner, in line with hotel standards.
  • Address guest concerns, complaints, and incidents, escalating to management when necessary.
  • Set tables according to established hotel standards.
  • Maintain the banquet storeroom in an organized manner, ensuring all necessary supplies for food service are stocked.
  • Clean banquet areas post-event, ensuring all equipment and supplies are properly stored and replenished.
  • Prepare the venue according to the BEO and specific meal functions.
  • Adhere to all money handling procedures during service.
  • Be knowledgeable about menu items for each function and provide accurate descriptions to guests.
  • Ensure overall guest satisfaction throughout the event.
  • Perform additional duties as assigned by management.

Qualifications:

  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Flexibility to work long hours as needed.
  • Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to move objects.
  • Capability to stand for the duration of the shift.
  • Effective listening skills to understand and clarify concerns from guests and team members.
  • Ability to multitask and prioritize responsibilities to meet deadlines.
  • Approach all interactions with guests and colleagues in a friendly, attentive, and service-oriented manner.
  • Proficient in problem-solving, including anticipating and addressing potential issues.
  • Demonstrate initiative by anticipating guest needs and operational requirements.

Salary: $15.00 per hour


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