Catering Event Server

2 weeks ago


Chandler, Arizona, United States Holiday Inn Phoenix Chandler Full time

Compensation Type:
Hourly

Company Overview:

Holiday Inn Phoenix Chandler is a distinguished name in the hospitality sector, recognized for its commitment to providing exceptional guest experiences. Our establishment is dedicated to delivering top-notch service and creating memorable moments for our guests.

Position Overview:

The Banquet Server plays a crucial role in ensuring the seamless execution of food and beverage service during various banquet events, adhering to the highest standards of service excellence.

Key Responsibilities:
  • Execute preparatory tasks and side work duties to guarantee prompt and efficient service to guests.
  • Interpret the Banquet Event Order (BEO) and familiarize oneself with the menu for the assigned event.
  • Serve guests in a friendly, courteous, and professional manner, aligning with the hotel's service standards.
  • Address guest inquiries, concerns, and incidents, escalating to management when necessary.
  • Set tables in accordance with hotel standards, ensuring an appealing presentation.
  • Maintain the banquet storeroom in an organized manner, ensuring all necessary supplies for food service are available.
  • Conduct clean-up of banquet areas post-event, ensuring all equipment and supplies are properly stored and replenished.
  • Prepare the venue according to the BEO and specific meal functions.
  • Adhere to all money handling procedures during guest service.
  • Possess thorough knowledge of menu items for each function and provide accurate descriptions to guests.
  • Ensure overall guest satisfaction throughout the event.
  • Perform additional duties as assigned by management.
Qualifications:
  • High School diploma or equivalent preferred, along with experience in the hospitality industry.
  • Flexibility in working hours is required.
  • Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently.
  • Capability to stand for the duration of the shift.
  • Strong listening skills to understand and address concerns from guests and team members.
  • Ability to multitask and prioritize tasks effectively to meet deadlines.
  • Approach all interactions with guests and colleagues in a friendly, attentive, and service-oriented manner.
  • Proficient in problem-solving, including anticipating and addressing potential issues.
  • Demonstrate initiative by anticipating guest needs and operational requirements.

Salary: $15.00 per hour



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