Clinical Support Specialist

4 days ago

West Seneca, United States Spectrum Health and Human Services Full time
Job Summary

We are seeking a highly skilled and compassionate Clinical Support Specialist to join our team at Spectrum Health and Human Services. As a key member of our administrative staff, you will provide exceptional support to our clinicians, providers, and managers while delivering outstanding customer service to our clients.

Key Responsibilities:

  • Provide administrative support to clinicians, providers, and managers, including scheduling, auditing, and data entry.
  • Manage client intakes, scheduling, and documentation, ensuring accurate and timely completion of tasks.
  • Respond to high-volume email requests and phone calls, providing excellent customer service and resolving issues efficiently.
  • Collaborate with colleagues to ensure seamless operations and achieve team goals.
  • Perform daily insurance verification and financial reviews, ensuring accurate and timely processing of client payments.
  • Maintain a neat and organized workspace, adhering to agency standards and protocols.
  • Travel between sites as needed to provide coverage for other support staff.

Requirements:

  • High School Diploma or equivalent required; one year of work experience in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong computer skills, including Microsoft Office and agency's Electronic Health Record system.
  • Ability to multitask, prioritize tasks, and meet deadlines.
  • Valid driver's license and reliable transportation required.

What We Offer:

  • Competitive hourly rate of $17.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible scheduling to accommodate your needs.

About Spectrum Health and Human Services:

Spectrum Health and Human Services is a leading provider of behavioral healthcare services in Western New York. Our mission is to respectfully partner with adults, children, and families as they recover from behavioral, emotional, mental health, and/or substance abuse-related disorders. We offer a range of services, including individualized and meaningful opportunities for hope, empowerment, and support to achieve self-defined improvements in quality of life.

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