Technical Support Specialist

3 days ago


San Diego, California, United States ServiceNow Full time

About Us

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At Servicenow, we are committed to transforming how we work by bringing innovative AI-enhanced technology to our customers. With a global presence, we connect people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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Job Summary

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The Support Engineer is responsible for resolving technical cases created by customers looking for help with the ServiceNow software and platform. This role requires strong problem-solving skills, excellent communication, and the ability to work collaboratively with cross-functional teams.

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Key Responsibilities

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As a Support Engineer, you will:

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  • Resolve technical cases through various channels, including web, chat, email, case updates, and direct telephone support
  • Diligently manage and resolve challenging issues assigned to them
  • Collaborate with other teams to resolve complex cases

What We Offer

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We offer a competitive salary range of $88,700 - $150,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

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Our Culture

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We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Our unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



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