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Patient Financial Services Specialist

2 months ago

Cuyahoga Falls, Ohio, United States Western Reserve Full time
Job Summary

We are seeking a highly skilled Patient Financial Services Specialist to join our team at Western Reserve. As a key member of our healthcare billing team, you will be responsible for reviewing and resolving patient account inquiries, providing financial counseling, and initiating payment plans.

Key Responsibilities
  • Review and research patient account inquiries, resolving issues in a timely and professional manner.
  • Provide financial counseling to patients, helping them understand their billing and payment options.
  • Initiate payment plans and negotiate with patients to ensure timely payment of outstanding balances.
  • Collaborate with healthcare providers and insurance companies to resolve billing and payment discrepancies.
  • Maintain accurate and up-to-date records of patient accounts, ensuring compliance with regulatory requirements.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • At least three years of experience in healthcare billing and/or follow-up, with a strong understanding of insurance payment procedures and processing.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with patients, healthcare providers, and insurance companies.
  • Ability to maintain confidentiality of patient and financial information.
  • Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.