Financial Services Representative

2 months ago


Cuyahoga Falls, Ohio, United States Western Reserve Hospital Full time

Job Summary

We are seeking a highly skilled Patient Financial Services Specialist to join our team at Western Reserve Hospital. As a key member of our revenue cycle team, you will be responsible for reviewing and resolving patient account inquiries, providing financial counseling, and initiating payment plans.

Key Responsibilities

  • Review and resolve patient account inquiries via telephone and written communication
  • Provide financial counseling and initiate payment plans for private-pay claims
  • Process Care Assurance/Charity patient applications
  • Collaborate with healthcare teams to ensure accurate and timely billing and payment

Requirements

  • High school diploma or equivalent
  • At least three years of experience in healthcare billing and/or follow-up or hospital customer service
  • Proficient in standardized PC applications
  • Excellent interpersonal and organizational skills
  • Ability to maintain confidentiality of patient and financial information

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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