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Patient Service Representative

1 month ago

Cuyahoga Falls, Ohio, United States Cleveland Clinic Full time
Cleveland Clinic Patient Service Specialist Job Description

Cleveland Clinic is seeking a dedicated and compassionate Patient Service Specialist to join our team. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.

Key Responsibilities:
  • Provide proactive and patient-centered support to patients and families, ensuring their needs are met and exceeded.
  • Utilize the HEART model to investigate, triage, and resolve patient issues in a timely and effective manner.
  • Create a welcoming and professional environment, interacting with patients and families to ensure stellar experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information, adhering to strict confidentiality and data protection protocols.
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass, ensuring seamless access to their medical information.
Requirements:
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
  • Associate's degree and one year of experience, or a bachelor's degree.
  • Knowledge of medical terminology.
  • Dexterity sufficient to operate a PC and other office equipment.
  • Extended periods of standing, walking, or sitting.
  • Good visual acuity through normal or corrected vision.
  • Ability to lift and transport up to 25 pounds.
  • Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Cleveland Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.