Patient Service Representative
3 days ago
Cleveland Clinic is seeking a dedicated and compassionate Patient Service Specialist to join our team. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.
Key Responsibilities:- Provide proactive and patient-centered support to patients and families, ensuring their needs are met and exceeded.
- Utilize the HEART model to investigate, triage, and resolve patient issues in a timely and effective manner.
- Create a welcoming and professional environment, interacting with patients and families to ensure stellar experiences.
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
- Enter and maintain confidential patient information, adhering to strict confidentiality and data protection protocols.
- Recruit, enroll, and educate patients on MyChart and Appointment Pass, ensuring seamless access to their medical information.
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
- Associate's degree and one year of experience, or a bachelor's degree.
- Knowledge of medical terminology.
- Dexterity sufficient to operate a PC and other office equipment.
- Extended periods of standing, walking, or sitting.
- Good visual acuity through normal or corrected vision.
- Ability to lift and transport up to 25 pounds.
- Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.
Cleveland Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.
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