Customer Experience Specialist

3 days ago


Charlottesville, Virginia, United States CRUTCHFIELD CORPORATION Full time

About Us

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We are Crutchfield Corporation, a leading online retailer of consumer electronics. Our innovative company culture is centered around helping employees succeed while delivering best-in-class service to our customers.

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We've been named as one of the 2024 Best Places to Work by Virginia Business Magazine and Best Companies Group.

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As a Sales Advisor, you will be responsible for engaging our customers with an open, interested, and honest rapport about their project and the solutions we offer. You will ask questions to uncover a customer's needs, offer a recommendation for the best solution, and make purchasing easy.

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Your Responsibilities

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  1. ">
  2. Engage customers in a professional and courteous manner">
  3. Ask questions to understand customer needs and provide recommendations">
  4. Make purchasing easy for customers">
  5. Collect and provide all necessary information using our point-of-sale computer applications">
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Your Requirements

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  • ">
  • A passion for customer service and exceptional interpersonal skills">
  • Proficient computer skills">
  • Ability and willingness to learn consumer electronics">
  • Highly self-motivated">
  • Ability to communicate clearly and effectively">
  • Ability to work evenings until 7pm and most Fridays and Saturdays">
  • Previous sales, customer service, and/or consumer electronic experience preferred, but not required">
  • Bilingual in Spanish is a plus">
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Your Training and Benefits

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You will receive three months of paid, hands-on training. Our starting pay is $21.63/hour. After training, you will move to a commission pay structure. First year income expectations are between $48,000 and $56,000 with an opportunity to earn significantly more.

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We also offer a competitive benefit package, a comprehensive wellness program, tuition reimbursement, and discounts on the fun stuff we sell.

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Crutchfield is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.



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